Eight years across recruitment, HR operations, insurance, and client services — all in remote environments supporting US and international clients.
April 2025 – Present
Virtual Executive Assistant (Part-Time)
Touching Hearts at Home · Remote, Fort Collins & Westminster CO
Conducting monthly employee and client satisfaction reviews across two locations, managing new hire paperwork and HR compliance, drafting and updating SOPs, supporting payroll processing, administering time-off requests, and conducting digital exit interviews for a US home care organization.
February 2022 – Present
Senior Internal Recruitment Specialist
TalentPop · Remote, Costa Mesa CA
Managing end-to-end recruitment for remote positions — sourcing via LinkedIn Recruiter and Apollo, conducting competency-based interviews via Zoom, collaborating with HR and BizOps to streamline onboarding, and developing SOPs and training documentation. Tools: HubSpot, Notion, Google Sheets, Slack, and Scribe.
January 2025 – March 2025
Freelance Lead Generation & Administrative Specialist (Part-Time)
Independent Contractor (Client: Ashley Fydenkevez) · Remote
Provided freelance administrative and lead generation support for a private client pursuing a real estate business acquisition — researching target brokers, managing email outreach campaigns, maintaining pipeline records, and coordinating communications with full discretion.
January 2024 – February 2025
Medical Virtual Assistant
Grow Therapy · Remote, New York NY
Managed confidential healthcare provider records in compliance with HIPAA standards, created and managed HubSpot email templates for claim audits and provider communications, trained junior staff, and compiled data for internal management reports.
January 2019 – December 2019
HR Specialist / Client Services Officer
VA Platinum · Cebu City
End-to-end recruitment, HR policy development, SOP creation, and compliance monitoring for a remote-first VA agency.
July 2015 – December 2018
Client Services Associate / Program Manager
Convergys (Cigna) · Cebu City
Client relationship management, financial reporting, and Oracle PeopleSoft procurement for a major US health insurance account.