14 years across executive support, HR, recruitment, healthcare administration, client services, and marketing — all in remote environments supporting US and Australian clients.
April 2025 – Present
Virtual HR & Administrative Assistant
Touching Hearts at Home · Remote — Fort Collins & Westminster, CO, USA
Directly supporting leadership across two home care locations — managing staff scheduling, compliance tracking, executive correspondence, payroll support, onboarding coordination, SOP development, and day-to-day HR operations. Also creating and publishing SEO blog content on WordPress and distributing monthly marketing newsletters.
January 2024 – February 2025
Medical Virtual Assistant
Grow Therapy · Remote — New York, NY, USA
Managed confidential healthcare provider records in compliance with HIPAA standards, created and managed HubSpot email templates for claim audits and provider communications, trained junior staff, and compiled data for internal management reports.
February 2022 – Present
Senior Recruitment Specialist II
TalentPop · Remote — Costa Mesa, CA, USA
Managed end-to-end recruitment for remote positions — sourcing via LinkedIn Recruiter and Apollo, conducting competency-based interviews via Zoom, collaborating with HR and BizOps to streamline onboarding, and developing SOPs and training documentation. Tools: HubSpot, Notion, Google Sheets, Slack, and Scribe.
January 2025 – March 2025
Freelance Lead Generation & Administrative Specialist
Independent Contractor · Remote
Provided confidential administrative and lead generation support for a private client pursuing a real estate business acquisition — researching target brokers, managing email outreach campaigns, maintaining pipeline records, and coordinating communications with full discretion.
February 2022 – May 2023
Insurance Verification, Billing & Collections Specialist
Compassionate Psychiatric Services · Remote — Frisco, TX, USA
Managed new patient intake, conducted outbound collection calls to patients with overdue balances, verified insurance coverage, obtained authorisations, and maintained detailed billing records in compliance with healthcare data protection standards.
2020 – 2022
Founder & Social Media Manager
Tinacious Bakes · Cebu City, Philippines
Founded and operated an online home-based food business for nearly two years — managing production, order fulfilment, delivery coordination, customer communications, and a Facebook business page including content creation, community engagement, and organic social media marketing.
January 2019 – April 2020
Team Lead – Client Success Manager
VA Platinum · Cebu City, Philippines — Australian Client Accounts
Managed client correspondence on behalf of Australian Financial Planning and Mortgage Broking businesses. Oversaw a team of Virtual Assistants supporting Australian clients, monitoring performance, providing coaching, and serving as the primary liaison between clients and their VA teams.
July 2015 – December 2018
Client Services Officer & Associate Program Manager
Convergys (Cigna) · Cebu City, Philippines — US Client
Managed monthly billing and invoicing for US client accounts, produced financial reports, handled Oracle PeopleSoft procurement, and maintained strong client relationships through professional and proactive correspondence.
September 2011 – July 2015
Customer Service Representative
Convergys (Anthem) · Cebu City, Philippines — US Client
Delivered high-volume professional customer support for US health plan providers, processing insurance claims and responding to provider billing and coding enquiries in a fast-paced call centre environment.